Billing & Subscription FAQ
Everything you need to know about billing, subscription plans, and payments — no support ticket required.
What does the subscription include?
Your subscription makes your profile visible in Vendoralia search results for buyers in Tijuana. Subscribed sellers appear in search, can be viewed by buyers, and can receive inquiries and reviews. Without an active subscription, your profile is not visible even if registration is complete.
What's the difference between monthly and annual plans?
Monthly: you pay each month and can cancel anytime. Annual: you pay upfront for 12 months at a discounted rate — approximately 2 months free compared to paying monthly. Both plans include the same features.
What payment methods are accepted?
Your subscription is paid by credit or debit card, processed securely through Stripe. (The payment methods you list on your own profile — like cash, bank transfer, or PayPal — are how your clients pay you, which is separate from how you pay Vendoralia.)
When am I charged?
You add a payment method when you complete checkout, but your first 3 months are free — you are not charged during the trial. After it ends, billing begins automatically on the same day each month (monthly plan) or once a year (annual plan).
Do I get a receipt?
Yes. A receipt is automatically sent to your registered email address after every successful payment.
How do I cancel my subscription?
Go to Account Settings at /settings and cancel in the subscription section. Canceling stops your next renewal — you are not charged again, and your profile stays visible until the end of the period you have already paid for. See the Account Settings guide for the full details.
What happens to my profile when I cancel?
Your profile stays visible until the end of your current paid period, then it is hidden from search. Your account, profile data, portfolio, and reviews are fully preserved, and you can reactivate at any time.
Can I switch from monthly to annual?
You can manage your billing — including your plan — through the secure Stripe billing portal linked from Account Settings.
My payment failed. What should I do?
No charge was made. Return to the subscription screen and try again. Common causes: incorrect card details, insufficient funds, card blocked for online transactions, or bank authorization required. Try a different payment method if the issue persists.
Can I reactivate a canceled subscription?
Yes. If you are still within your paid period, just click Reactivate in Account Settings — billing resumes on the same plan with no new payment needed. If your subscription has fully lapsed, you simply subscribe again.
If I cancel mid-month, do I get a refund for unused days?
Contact support for refund inquiries. Refund eligibility is outlined in the Terms of Service.