Step 11: FAQs
Your FAQs are a quiet pre-sales tool. Every question you answer here is one a buyer never has to send — and one more hesitation cleared before they decide to reach out. Each entry is a question and an answer, and you can add as many as you like.
A Weak FAQ vs. a Strong One
Weak
Do you do electrical work?
Yes, I am an electrician.
Your profile already says this. It adds nothing.
Strong
What if I do not like the first draft?
Every project includes one full revision round. I present concepts with clear reasoning, so we can quickly pin down what to adjust. Most clients are happy after the first pass.
Removes a real fear and builds confidence.
Starting Points You Can Adapt
Borrow the questions, but rewrite every answer in your own voice and around your actual process.
What does your process look like?
Walk the buyer through your steps from first contact to delivery. Keep it to four or five stages. It quietly answers the real question: "What am I getting into?"
How long does a typical project take?
Give a realistic range, not your best case. "Usually 5 to 10 business days depending on scope and how fast we trade feedback" reads as more honest than "I am very fast."
Do you offer revisions?
Be specific. How many? Within what window? What counts as a revision versus a change of scope? Clarity here heads off disputes later.
How does payment work?
Spell out your terms in your own words — for example, "50% to start, 50% on delivery." Buyers pay you directly, so this is your arrangement to set, not Vendoralia's.
Can you work with clients outside Tijuana?
Answer honestly. Whether you work remotely, travel, or prefer local clients, buyers want to know before they invest time reaching out.
What if I am not happy with the result?
The question buyers most want to ask and feel most awkward asking. Answer it directly and calmly — it signals you have handled this before.
Do you sign NDAs or confidentiality agreements?
Relevant for business, legal, and consulting work. A confident "yes" removes a real barrier for professional buyers.
Do you work with businesses, individuals, or both?
Helps buyers self-qualify. Some sellers prefer companies, some prefer individuals — saying so saves everyone time.
What do you need from me to get started?
List what you usually need at kickoff. It shows you are organized and ready to move.
How do you prefer to be contacted?
Buyers reach you directly through the contact details on your profile. If you favor a particular channel for first conversations — say WhatsApp over email — point them to it here.
Best Practice
Write your FAQs after your bio and service description — by then you will see the gaps your profile still leaves open, and FAQs are how you fill them. Answers need a little substance: very short ones get rejected, so give each question a real, specific reply. Five to ten solid FAQs is plenty.
Important
“It depends on many factors” and “I always deliver high-quality work on time” are not answers — they are slogans. Be specific and be confident.